Terms for Organizers

Version 1.0. These terms govern the relationship between Mingle Society and the organizers who publish events on the platform. They are not the terms that apply to ticket buyers — those are the Terms and Conditions.

This is an English translation provided for convenience. In case of any discrepancy, the Romanian version prevails.

1. Who we are

Mingle Society is operated by BALAS TUDOR-DAN Persoană Fizică Autorizată (PFA), CUI 52667245, Reg. Com. F2025039075003, with its professional seat in Cluj-Napoca, Strada Soporului 8, Bl. A1, Sc. 2, Et. 10, Ap. 125, Cluj county, Romania. Email contact@minglesociety.ro, telephone +40 770 738 778. The operator is VAT-registered under RO52667245.

Mingle Society is an online intermediation service. We are not the seller of any ticket and we are not the organizer of any event.

2. You are the seller. We are the intermediary.

The contract for a ticket is concluded between you and the attendee. Mingle Society is the platform through which that sale happens, and is paid a commission for it.

This has consequences you should be aware of before you start:

• The documents the buyer receives — the confirmation email and the confirmation page — identify you as the seller, with your legal name, CUI and trade-register number.
• The ticket carries your own series and numbering, from a sequence reserved for you, not ours.
• The consumer obligations of a trader are yours, not ours. See section 9.
• The VAT regime applicable to the ticket is yours. If you are not VAT-registered, the ticket price contains no VAT.

3. Collection mandate

By accepting these terms you give Mingle Society a mandate with representation (Civil Code art. 2009 and following). Meaning you empower us to act in your name: what we do within the limits below binds you as if you had done it yourself. Specifically, you authorise us to:

• collect the ticket price from attendees in your name and on your account, through the payment processor Stripe;
• issue the ticket in your name, using your series and numbering;
• return the money to the attendee, in your name, in the cases described in section 7.

We never own the money. Payments are routed to your own connected Stripe account, from which they are paid out to your bank account on Stripe's schedule. We retain only the commission described in section 5.

The mandate covers only the acts listed above. It does not authorise us to conclude any other contract on your behalf, to change your prices, or to represent you before any authority.

You may revoke this mandate at any time, in writing (Civil Code art. 2031). Withdrawing it applies from then on, not backwards: tickets already sold remain valid on the terms on which they were sold, and any refunds owed for them are still processed. While the mandate is withdrawn, you can no longer sell through the platform.

4. Becoming an organizer

To publish an event you must:

• complete Stripe onboarding, including the identity checks Stripe requires. This applies to free events too — it is an identity bar, not only a payments one;
• for a paid event, declare your fiscal identity (legal name, CUI, trade-register number, registered address, and whether you are VAT-registered) at Organizer → Fiscal details. We cannot name you as the seller on the buyer's documents without it, so a paid event cannot be submitted until it is filled in.

Fill your fiscal details in before your first paid ticket. Your ticket series is generated from your legal name and freezes permanently once the first ticket is issued. If you sell before declaring who you are, every ticket you ever issue carries a placeholder series, and there is no way to correct it afterwards.

You may hold at most 5 events awaiting approval at the same time.

5. Commission

Our commission is 10% of the list price of each ticket sold, VAT included.

"List price" means the price displayed for the ticket type before any discount code. If you run a discount, it is funded by you: the commission does not shrink because you chose to promote your event. Where a discount is deep enough that 10% of the list price would exceed what the buyer actually paid, the commission is capped at the amount paid.

The commission on a paid ticket is never less than 2 lei. This floor only applies below a list price of 20 lei, and exists because card processing carries a fixed cost per transaction that 10% of a very cheap ticket does not cover.

For the same reason, a paid ticket must carry a list price of at least 10 lei. Free events are unaffected: a price of 0 is always allowed, and carries no commission. Nothing may be listed between 1 and 9 lei, because the fixed cost per transaction would take an unreasonable share of the ticket.

You pay no commission until you have sold 10,000 lei through Mingle Society. This is a lifetime total across all of your events, counted on what buyers actually paid. It does not matter how many events it takes. Refunded orders are removed from the total, so a refund returns that amount to your commission-free allowance. Free events never carry a commission and never count towards the threshold.

The commission is retained automatically at the moment of each sale. We issue you a commission invoice for it; no separate payment from you is required.

6. How the money reaches you

The buyer pays into a charge on the platform's Stripe account, which is immediately transferred to your connected account minus the commission. Stripe then pays out from your connected account to your bank on the schedule set for your account during onboarding. We do not hold your funds and we do not control the payout timing.

Card processing costs are ours, not yours.Stripe charges a fee on every card payment; it is deducted from the platform's balance, never from your transfer. Below the threshold above, this means we pay to sell your tickets and take nothing.

You are responsible for keeping your Stripe account in good standing and your bank details current. If Stripe restricts your account or payouts, we cannot pay you by another route.

7. Cancellations and refunds

If an event is cancelled — by you or by us — every paid order is refunded in full and automatically, and buyers are notified by email. The full 10% commission is returned as well; we keep nothing on a cancelled event.

An attendee may request a refund for an order. You decide whether to approve it. Tickets to fixed-date events carry no statutory right of withdrawal (Ordinance 34/2014 art. 16 lit. l). Refunding is therefore your commercial decision, not a legal obligation. But if you announce a refund policy of your own, you are bound by it.

The empty seat is yours. Where a ticket is refunded for any reason, the risk attached to reselling the released capacity falls on you, the organizer, not on the platform. This is not boilerplate: in Case C-96/21 (CTS Eventim) the Court of Justice held that an intermediary may rely on the fixed-date exception to the right of withdrawal only where the capacity risk actually sits with the organizer. Stating it here is what keeps that exception available to both of us.

On every refund the commission is returned in full, whatever the reason. Stripe's own processing and currency-conversion fees are not returned by Stripe on a refund; the platform absorbs those, not you.

One warning that costs real money. A refund pulls the transferred amount back out of your connected account. If Stripe has already paid that money into your bank, and your Stripe balance no longer covers it, your Stripe balance goes negative. The shortfall is recovered from your next sales or, if there are none, from you directly. That is how any refund works once the money has left; no platform can avoid it.

8. Chargebacks

If a buyer disputes a payment with their bank, Stripe debits the disputed amount from the platform's balance while the dispute is examined. We will tell you and ask you for the evidence needed to contest it — attendance records, correspondence, proof the event took place. If the dispute is lost, the amount and any dispute fee are recovered from you, since you received the funds for that sale.

9. Your obligations as the seller

• Run the event as announced. You are responsible for the venue, the programme, the speakers, safety, and any permits or authorisations the event requires.
• Local taxes are yours. Any local tax owed on the event — including the local entertainment tax under arts. 480-486 of the Fiscal Code, where a given municipality treats your event as falling within it — is declared and paid by you. We do not withhold it, declare it or pay it, and we are not a party to it. Some municipalities ask to see the ticketing contract when you register your ticket sales; you may use this page for that.
• Describe it accurately. Under Ordinance 34/2014 and Law 363/2007, misleading a consumer about what they are buying is your liability. Price, date, time, location, what the ticket includes and who is speaking must match reality.
• Own your materials. Text, images, music and logos you upload must be yours or licensed to you. If someone claims you used their material without the right to, you answer for it, not us.
• Answer your buyers. Publish contact details at Organizer → Fiscal details. If you leave them blank, our contact details are shown to buyers as a relay and we forward messages to you — it works, but it is slower for everyone.
• All tickets go through the platform. No sales at the door, whether in cash or by card. Online card sales are exempt from the fiscal cash-register obligation; a single cash payment at the door brings that obligation on you for everything.

10. Invoices to attendees

The ticket itself exempts you from issuing an invoice until an attendee asks for one — in the Fiscal Code, the ticket counts as an access document, which stands in for an invoice up to that point. When an attendee does ask, the obligation to issue it — and to submit it through RO e-Factura where that applies to you — is yours, not ours. We do not issue invoices in your name and we have no access to your invoicing software.

The commission invoice we issue to you is a separate document and does not discharge this obligation.

11. Attendee personal data

You receive the name, email address and telephone number of the people who buy tickets to your event.

For this data you are an independent controller under the GDPR — meaning you decide what to do with the data and you answer for it; you do not process it on our instructions. Nor are we joint controllers: we each decide separately, for different purposes.

You may use it only to run this specific event — for example:

• communications about the event and any changes to it;
• the attendance list;
• contacting an attendee if something changes.

Not for marketing, not for your other events, and not for anyone else, unless that person gives you their own separate consent. You also answer the GDPR requests these people make to you about the copy you hold.

12. Approval, rejection, hiding and cancellation

Every event is reviewed by a human before publication. We may refuse to publish, hide, or cancel an event where:

• it breaks the law or infringes someone else's rights;
• the description is materially misleading about what actually happens;
• there is a well-founded complaint from an attendee or an authority;
• the event can no longer take place;
• the fiscal or identity information required by section 4 is missing or false.

We will always give you the reason in writing, on adurable medium — an email to you, something you can keep and re-read and that we cannot change afterwards. You may reply and resubmit. Where an event is cancelled after tickets have been sold, every attendee is refunded in full.

You may always give us facts or circumstances we may have missed and ask us to reconsider. If we revoke a decision, we reinstate the event as quickly as we can, including restoring your access to the data described in section 18.

An event you have submitted can be withdrawn by you at any time before approval, edited, and submitted again. Once an event is published it can no longer be edited — cancel it and publish a corrected one if something material is wrong.

13. How events are ranked

Required by Reg. (EU) 2019/1150 art. 5. In the catalogue, events are ordered by two parameters, in this order:

• The city, first.Against a fixed market-priority list, with Cluj-Napoca (the platform's home city) first and the others roughly by population. Cities not on the list share the last position.
• Then the event date, ascending, among events sharing a city position.

Two exceptions. If a visitor sorts by price, price moves to first and the date to second. If they filter by city, only the date ordering remains.

On other pages, the "popular", "recently added" and "similar events" sections are ordered by date and by date added respectively.

Why the city outweighs the date:almost nobody travels to another county for an evening event, so an event in the visitor's own city is more useful to them than an earlier one four hours away. Within a city, the soonest date is the most actionable, which is why the date is the second parameter and not the first.

We do not sell placement. No organizer can pay for a higher position, and no payment of any kind influences the order.

14. Differentiated treatment

Required by Reg. (EU) 2019/1150 art. 7. The operator does not publish its own events and gives no organizer preferential treatment. All organizers are subject to the same commission, the same commission-free threshold, the same review and the same ranking.

Should the operator ever list an event of its own, it would pay the same commission and pass the same review as anyone else. Any difference would be described here beforeit took effect: art. 7 covers treatment we "give, or might give", not only treatment already given.

15. Ancillary goods and services

Required by Reg. (EU) 2019/1150 art. 6. Mingle Society offers no ancillary goods or services of its own alongside your tickets — no insurance, no transport, no merchandise, no upsells at checkout.

You may offer your own. Ticket types are yours to define, so a workshop add-on, a dinner, a printed workbook or any other extra can be sold as its own ticket type at its own price. Commission is charged on it exactly as on any other ticket. Anything you sell outside the platform is outside these terms — see section 20.

16. Additional distribution channels

Required by Reg. (EU) 2019/1150 art. 3(1)(d). Your events are shown on minglesociety.ro and nowhere else. We run no affiliate programme, we do not syndicate your events to partner sites or resellers, and we do not advertise individual events on your behalf. If we ever add such a channel, we will tell you here first, with the notice required by section 21.

Search engines may index your event page, as they may index any public web page. That is not a distribution channel we control.

17. Your intellectual property

Required by Reg. (EU) 2019/1150 art. 3(1)(e). Everything you upload — text, images, your logo, your name — stays yours. These terms transfer no ownership.

You grant us a licence that is non-exclusive, royalty-free, and limited to operating the platform. It lets us:

• display your materials on your event page and in the catalogue;
• resize and compress images for the web;
• put them in the confirmation email and on the ticket;
• show your event name and image in the preview when someone shares a link.

Nothing more. We do not use your materials in our own advertising without asking you first.

The licence ends when your event is removed from the platform, except for copies inside documents already sent to buyers, which we cannot recall.

18. Your access to data

Required by Reg. (EU) 2019/1150 art. 9, which asks us to answer four specific questions.

(a) What we have access to. We hold your account and fiscal details, your events and their content, and the orders, tickets, refunds and attendee details for your events. We use them to run the platform, meet our own legal and accounting obligations, and provide support. We do not read them for any other purpose.

(b) What you have access to. Everything about your own events: the attendee list with name, email and telephone, exportable at any time; sales and refund records; your event statistics; and your full payment history in your own Stripe dashboard.

(c) What you do not have access to. No data about other organizers, their events, their sales or their attendees — not individually and not in aggregate. We do not publish platform-wide benchmarks to organizers.

(d) Who else receives data. Only the providers we need to operate: Stripe (payments and payouts), Resend (transactional email), Vercel (hosting and file storage) and Neon (database). Each is necessary for the service to function, so there is nothing to opt out of — refusing them would mean refusing the platform. We share your data with no one else, and we never sell it or your attendee lists. Our analytics are cookieless, consent-gated and carry no personal data.

19. What we keep after we stop working together

Required by Reg. (EU) 2019/1150 art. 8(c). When your account closes, we keep the records we are legally obliged to keep: orders, tickets, refunds, commission invoices and the fiscal data printed on buyers' documents. Romanian accounting and tax law sets those retention periods, not us.

We delete or anonymise what we are not obliged to keep. Before you leave, export your attendee lists — and you may ask us for a copy afterwards. Your Stripe records stay available to you from Stripe directly, under Stripe's own terms.

20. Selling elsewhere

Required by Reg. (EU) 2019/1150 art. 10. You are free to sell tickets to the same event through any other channel, at any price, including cheaper than here. We impose no exclusivity and no price parity. Note only that section 9 still applies: sales you make elsewhere are outside the platform, and we can neither issue tickets nor process refunds for them.

21. Changes to these terms

We will notify you of any change personally, on a durable medium — an email to you, not a silent edit to this page — at least 15 days before it applies, as required by Reg. (EU) 2019/1150 art. 3(2). Where a change needs technical work on your side, the notice will be longer.

If you disagree, you may terminate before the change applies. You may also waive the notice period — in writing, or by a clear act such as submitting a new event during it. Changes are never applied retroactively.

The Regulation allows one exception. A change may apply at once where we must act immediately: either to meet a legal obligation, or to defend the platform, organizers or buyers from fraud, malware, spam, a data breach or another security risk. We will still tell you why.

22. Ending the relationship

You may stop at any time, from your account or by writing to us, without penalty and without notice.

We will give you at least 30 days' notice and a statement of reasons on a durable medium before terminating our services to you. Those 30 days do not apply in three situations:

• a law or an authority requires us to terminate sooner;
• a serious reason under Romanian law applies;
• we can demonstrate that you have repeatedly infringed these terms.

In those situations too, you still get the reasons, as quickly as we can.

Either way, events already published and tickets already sold remain valid on the terms on which they were sold, and refunds owed for them are still processed.

23. Complaints and disputes

Write to contact@minglesociety.ro or call +40 770 738 778. We aim to answer within 5 working days, and we will reconsider any decision if you bring us something new.

A point of transparency. The operator is a small enterprise, as defined in the Annex to Recommendation 2003/361/EC. Because of that, two obligations in the Regulation do not apply to us: art. 11(5) exempts us from running a formal internal complaint-handling system, and art. 12(7) exempts us from designating two or more mediators in these terms.

We are telling you this so their absence reads as the exemption it is, rather than as an oversight. We remain willing to go to mediation in good faith, and to bear a reasonable share of its cost.

If you want to go further. The authority supervising this Regulation in Romania is the Competition Council (Consiliul Concurenței), designated by GEO no. 23/2021 — not ANPC, which handles consumer complaints. You may also go straight to the competent courts to ask for the practice to stop and for damages, with no prior step before the Council.

24. Governing law

Romanian law applies. Disputes that cannot be resolved between us fall to the competent courts of Cluj-Napoca, Romania.