Withdrawal / refund policy

The right of withdrawal does not apply to fixed-date tickets

Tickets sold through Mingle Society are nominal tickets for events that take place on a specific calendar date. For such services, the statutory 14-day right of withdrawal does not apply.

The legal basis is OUG no. 34/2014, art. 16 lit. l), which exempts from the right of withdrawal services related to leisure activities, where the contract provides for a specific date or period of performance. A ticket to a fixed-date event falls within this exception.

Ticket refunds

Since the statutory right of withdrawal does not apply, refunding tickets is a contractual matter, not a statutory withdrawal obligation. In line with the platform's Terms and Conditions, purchased tickets are non-refundable, except where the event is cancelled by the organizer or by the platform administrators. In the event of cancellation, you will be notified by email.

Refund procedure in case of cancellation

When an event is cancelled, the refund for paid tickets is issued automatically, to the payment method used at purchase. You do not need to request it and you do not need to send us your bank details.

The refund covers the full ticket price, in RON. The platform initiates it the moment the event is cancelled; how long it then takes to appear in your account depends on your bank or card issuer, which the platform does not control — usually a few business days, depending on the issuing bank.

You are notified by email as soon as the event is cancelled. If the refund has still not reached you after that interval, write to us at contact@minglesociety.ro.

Asking the organizer for a refund

Outside of a cancellation, you can still ask the organizer for a refund from the order page (the link in your confirmation email) or from your account page, under My orders. Explain your situation and the request goes to the organizer of that event.

This is a request, not an entitlement: as set out above, tickets are non-refundable outside cancellation, so the organizer may accept or decline it. You receive their answer by email either way, and a refusal always comes with an explanation. If the organizer accepts, the refund is issued automatically to the payment method used at purchase and your ticket is voided. If the organizer declines, your ticket remains valid and you can still attend.

One request can be sent per ticket, and only before the event starts. If you believe a refusal is unjustified, write to us at contact@minglesociety.ro and we will review it together with the organizer.

Contact

For questions about tickets or refunds, you can contact us at contact@minglesociety.ro.